Grand Cettia Hotel

Смена белья, в том числе и полотенца 1 раз в 3 дня, средства гигиены (шампунь, кондиционер,гель) только один раз при заезде, в том числе и вода! После обращения к администрации частично улучшилось

Overall, a pleasant stay with some areas for improvement.

This was our first visit to Marmaris, as we usually stay on the Antalya side. We travelled during half term, so prices were higher than usual. Transfer and Jet 2 The transfer from Dalaman took 1 hour and 15 minutes with Jet 2. Although we arrived at 1:30 am and the bars and food were closed, the hotel provided a welcoming atmosphere but sadly no food or drinks left for late arrivals. We then left before dinner started on the last day even though our flight was 23:30! Rooms The room was compact, featuring two single beds and a double sofa bed for our family of four. We were on the 5th floor with a lovely sea view and balcony. The walls were thin, and the mattresses were quite firm, which I personally prefer. The sofa bed was a bit worn, but our children didn’t notice. There were only two plugs in the room, which was a bit inconvenient, and the bathroom was quite old and dark. The hotel provides two bottles of water in the mini-bar, and there are refill stations in the restaurants. The safe is available for £15 a week. Pools The swimming pool was pleasant, though a bit chilly at the end of May. The hotel was quite busy, so securing a sun bed required some effort, but the staff were accommodating and managed to provide us with additional beds. Spa The spa offered excellent value for money. I enjoyed a Turkish bath and massage, along with two additional massages, all for just over £100. The indoor pool was slightly warm, and the sauna was available for free. Bars Bar service varied, with some staff being particularly friendly. The gin and vodka were satisfactory, and the cocktails were enjoyable, though made with juices that could be of better quality. Wine was standard Turkish wine, and while there was no drink service at dinner, the outside bar was easily accessible. Faruk was especially friendly and attentive. Cleanliness The hotel maintained a reasonable level of cleanliness. The maid service was prompt, making the beds daily, although the kids’ bed might not have been changed every day. The hotel provides a white sheet and a gold rug-type cover instead of duvets. Entertainment Entertainment options were limited, with a few recurring shows (Ethiopian dance show twice in a week) and activities. The entertainment team, including the two girls, Barney, Deniz, and the bald one, were fantastic and genuinely enthusiastic about engaging with guests. Their efforts were commendable despite the limited budget they seem to have for shows. Restaurant The ala carte fish restaurant was closed for the week. Breakfast featured delicious omelettes and pancakes prepared outside, while the indoor buffet offered a standard selection. Lunch and dinner were consistent, with themed nights like pizza and tapas. The food was generally fine, though it lacked some flavour. The menu catered well to the British market, and the chefs did a commendable job with the resources available. Transportation Bus stops are conveniently located outside the hotel, costing 50 lira each. Taxis are reasonably priced at about 5-10 euros per trip. There is also a free shuttle bus to the beach in the next town, which requires purchasing drinks to sit there. However, the beach in Marmaris offers similar amenities, with some bars being even better. Local shops are reasonably priced, with Carrefour providing a wide range of products at good value. Overall, Jet 2 markets the hotel as a 4-star property, I would say it’s more 2.5 stars and while it may feel a bit dated, the staff’s friendliness and dedication significantly enhance the guest experience.

Not worth the money

On arrival to the hotel we was given a standard room the room was outdated WiFi issues with connection we went down to the front desk to change room we wasn’t given a room change for we had to wait a few days before we was changed.family rooms was basic again we had WiFi issues and the telephone wasn’t working so we couldn’t contact reception that took a while to resolve we had a birds nest with a dead bird init we had blood stains on sheets and duvet that took two days to get it replaced we had to speak to housekeeping ourselves the shower was broken when we went down to the front desk that wasn’t resolved we had to speak to the maintenance ourselves for it to be resolved same with the sink it was blocked and the plug didn’t work properly we also had to speak to maintenance ourselves for that to be resolved when we spoke to the manager she resolved it straight away we shouldn’t have to escalate it to the manager front of house should of resolved that some of the staff didn’t understand. The pool is to overcrowded no lifeguards on duty as a qualified lifeguard I had to execute to rescues while I was in the pool.pool staff didn’t seem to care I shouldn’t have to execute two rescues while I was on holiday entertainment team great front of house staff are great all staff are great. We went to the shop on site that is far to expensive when your all inclusive not enough sun beds for the amount of guests within the hotel and people reserve them and you can’t get a bed to relax by the pool kids kicking football around the pool jumping on pool tables and my niece got attacked by another child with a ping pong bat . Spa to expensive for the package. Food wasn’t great not enough choice. Laundry facilities basic not worth the money as a washer was out of order also to expensive the overall experience of the hotel was 2 doors slamming late at night tv you had to pay for which is not fair when we have paid a lot of money to stay in the hotel there should be packages for family rooms overall the stay was 2.

Great team hotel and entertainment

Absolutely loved this hotel perfectly located, very clean and comfortable had a great time with the entire entertainment crew Mustafa and Barney were brilliant great fun and entertaining, these guys are the best been to marmaris many times these two really made our holiday thank you guys will definitely return 😁

Amazing hotel and entertainment team

We had a great time at the hotel would highly recommend staying there. The entertainment team were brilliant , especially Mustafa and Barney who were always so enthusiastic and great fun 😊

Highly Recommended.

I highly recommend this hotel! Our stay was wonderful — everything was at a very high standard, including the cleanliness, food, and overall atmosphere. Special thanks to the animation team who organized amazing activities and games every day. They are a fantastic group of people with a great attitude towards guests — always friendly, energetic, and professional. Thanks to them, every day was full of fun and positive vibes. I can truly recommend this place to everyone who wants to relax and have a great time!