Grand Yazici Club Marmaris Palace

Все: отель, питание, бассейны, персонал, все красиво, еще приедем в этот отель! Для меня был один минус - это отсутствие пляжа для очень маленьких детей, вход в море с поттона, и для детей это глубоко. Мы иногда ходили на другие пляжи где был для детей удобный заход в море.

Loby 🍸

It's the best people Adem and yagmur I love it

Great hotel, highly recommended

Another great visit to Marmaris Palace, our third time here in the past several years. We went after a last disappointing choice of hotel because we wanted guaranteed quality and we were not disappointed. Set amongst trees on the edge of the coast with 20 minutes walk along the promenade to Marmaris one way and Icmeler the other, this hotel has all you need for an enjoyable 2 week break, including pools, indoor heated spa pool, sauna, quality entertainment, ability to eat and drink all through the day. Special mention must go to the waitress Huriye who served us drinks on the lounge area balcony, not just excellent prompt serving of our orders from the bar, but also friendly and lovely to chat with. We will be going again, or maybe to the next door sister hotel Club Turban which is just as good.

Great location, some lovely staff, but ultimately a very disappointing stay - dirty with a sickness bug going round

We have just returned from a stay here as part of a group of 11 travelling across three separate family bookings, and unfortunately this was not the holiday experience we expected. I’ll start with the positives because there were some. The location is excellent. You can walk all the way to both Marmaris and İçmeler along the beautiful seafront promenade, or take a water taxi for around £5 per person. We even saw dolphins swimming in the sea outside the hotel, which was a real highlight of the trip. The coffee bar, ice cream bar, hot snack bar and boba tea/milkshake cart were all fantastic and probably some of the best parts of the hotel. The waiting staff and pool bar staff worked incredibly hard throughout our stay and were always friendly, helpful and polite. Unfortunately, the positives were outweighed by a number of significant issues. The sunbed situation was also extremely frustrating. There were signs displayed stating that sunbeds could not be reserved before 8am, yet by 7am many had already been claimed with towels and then left unused until late morning or even after lunch. This was never enforced, making it difficult for families who actually wanted to use the pool facilities. We were also concerned by what appeared to be poor pool supervision. On one occasion, a parent had to jump into the main pool to assist two children who were clearly struggling in the water whilst the lifeguard simply watched, which was alarming to witness. The biggest concern was cleanliness. Throughout our stay we repeatedly felt that hygiene standards were not where they should have been. The splash pool at the water slides was visibly dirty, tables and cutlery on the restaurant terraces were often unclean, and public areas generally lacked the level of cleanliness expected from a family resort. We also encountered cockroaches in bathroom areas, which was extremely concerning from a hygiene perspective. Even more alarming, we found large earwigs with pincers in the bed on more than one occasion, leaving us constantly checking bedding before allowing the children to get in. We personally witnessed guests vomiting around pool areas and within restaurant areas during our stay, which was extremely unpleasant. Several guests were openly complaining about illness and, most concerningly, four members of our group of 11 developed symptoms of a vomiting and diarrhoea bug during the final two days of the holiday. One child became so unwell that they required hospital treatment. Given the number of people affected and the hygiene concerns we observed throughout the resort, this had a major impact on what should have been an enjoyable family holiday. The food in the main restaurant was disappointing overall and I would rate it no more than 2/5. Much of it was lukewarm rather than hot. The exception was the BBQ grill station, which was generally very good because food was freshly cooked and served hot. The hotel itself is showing signs of significant wear and tear. Around the pool areas there were damaged or missing tiles, uneven surfaces and slippery flooring. We would not recommend this hotel for anyone with mobility issues, pushchairs or anyone unsteady on their feet. There are steep steps, curved staircases and changes in level throughout the resort, making access challenging. Check-in was chaotic. We arrived late at night and it took almost 20 minutes per family to check in. Reception staff were not particularly welcoming or helpful, and after the lengthy process they were unable to locate our room because it wasn’t even marked on the hotel map. Our family room/bungalow was one of the biggest disappointments. It felt damp and had a persistent unpleasant smell throughout our stay. The bedding often felt damp, likely because the room had very poor ventilation. Every time we showered, moisture built up throughout the room and nothing dried properly. The room had numerous maintenance issues including broken drawers, windows that did not lock properly, non-functioning air conditioning in one section of the room and heating that did not work in the other. Being on the ground floor, the broken and insecure windows were particularly concerning. The bathroom design was frankly dangerous. The shower flooded the bathroom every single day, requiring us to use towels to mop up large amounts of water to stop our children slipping. There was also a raised stone step/door threshold into the bathroom which posed a trip hazard at night. We ended up leaving lights on overnight so the children could safely find the toilet without falling over it. The room itself was also not cleaned to an acceptable standard. When we arrived there was dirty clothing left outside our room by previous guests. The floors inside were so dirty that after walking barefoot our feet were black. We ended up wearing disposable slippers around the room, particularly after showering, because we didn’t want to get into bed with dirty feet. One of the other families travelling with us had an even worse experience. A mother travelling alone with two children was allocated a room in the main hotel that genuinely felt like a converted storage cupboard. It was located off a stairwell amongst cleaning and storage facilities. On arrival the lights didn’t work and she was told to use her phone torch. She had no towels and only a sheet on the beds. During the stay the door lock failed completely, leaving her locked out until maintenance attended and effectively had to force entry. Guest behaviour was also questionable at times, particularly regarding hygiene around pools and restaurant areas. Whilst this is not entirely the hotel’s fault, it did contribute significantly to the overall experience. Overall, this hotel has the potential to be much better because the location is genuinely lovely and many of the staff work incredibly hard. However, poor cleanliness standards, the apparent spread of illness within the hotel, maintenance issues, accommodation problems and the handling of guest concerns left us feeling very disappointed. Sadly, we would not return.

Great hotel, excellent staff

Beautiful location, excellent staff, good variety of food and drink. Both my children (6) and (11) enjoyed the pools, slide, kids club and evening entertainment. Good location and easy to get to shops. Staff were extremely polite and helpful, couldn’t say a negative thing about any of them. Never struggled to find something to eat and we stayed for 10 nights. Will definitely be retuning.