Hotel Hoffmeister

Уютный отель, но не 5 звезд. Отель не соответствует 5 звездам, наверно получили из-за месторасположения. Хотя если Вам нужен самый центр, то этот отель расположен в 15 мин от самого центра. Не понравилось обслуживание в ресторане.

Симпатичные номера в духе старинной Праги, вполне просторные и комфортные. Отличный завтрак шведский стол, в симпатичном помещении с видом на живописный дворик. Приветливый персонал говорит на русском, немецком и английском. Рядом с отелем проходят трамвайные пути.

Замечательный персонал. Хорошие завтраки. Отличное расположение противное пятно на пододеяльнике на моей кровати

Завтраки весьма симпатичные. Меня довольно трудно огорчить, если чисто. А там вполне себе чисто.

Прекрасный отель с отличным сервисом, уютными номерами по хорошей цене. Шикарные завтраки.Приятный и отзывчивый персонал. в шаговой доступности от Пражского града, ресторанов, транспортной развязки. недалеко от центра. нюанс: рядом проходит трамвайная линия, но если к этому готов, то не мешает.

вежливость и дружелбность персонала, удобное расположение, чистота номер по размерам не совпадал с фото на сайте (был меньше)

Great location

Just next to the entrance street of the Prague Castle complex and a short walking distance to the city center. Tourist fuzz is literally just around the corner, but the hotel street is quiet and the hotel has nice back yard.

Decent 4* hotel

The location is slightly odd - very central, but rather secluded with roads all around it. Super near Prague castle, though. Our suite on the fifth floor was huge, with a rather odd red carpet throughout. The bathroom was also massive, sadly the shower cubicle leaked water everywhere. The beds were comfortable, but there were no sockets or charging ports by the bed. The blackout curtains were not amazing. The breakfast buffet had a decent selection and hit the spot. Staff were pretty friendly and courteous. Do not expect a 5* hotel, though.

Disappointing and inflexible customer service

We had booked three nights at this hotel but were unable to stay after my partner was unexpectedly refused entry at Czech border control, despite valid documentation. We informed the hotel immediately, before check-in, giving them ample time to reallocate the room. We then politely asked whether any form of flexibility could be considered, such as rescheduling, a partial refund for one night, or even a credit for a future stay, given that we never occupied the room The responses we received were cold and dismissive, limited to statements such as “you agreed to the terms” and “we are not responsible for your situation”, with no attempt at understanding or willingness to consider the circumstances. Having stayed in many hotels around the world, this was by far the most rigid, unhelpful response I have encountered, especially from an establishment presented as a luxury five-star boutique hotel with a family-oriented atmosphere. Future guests should be aware that customer service here appears to prioritise rigid financial policy over basic human consideration in genuinely unforeseen situations.