Отель Mercure Belgrade Excelsior

Отличное расположение, вежливый и обученный персонал, по всем вопросам всегда быстро помогали. Необычный дизайн внутри. Отличный вид из окон на достопримечательности. Базово не входят некоторые гигиенические средства, но по запросу все приносили. Странность, что отель предоставляет только одну бутылку воды в день заезда, а дальше - только за плату, даже обычную воду для чая.

Очень хорошее расположение.Близко доспопримечательности. ХОРОШИЙ ЗАВТРАК.

Расположение отеля супер! Всё близко и удобно Номера "уставшие" требуют косметического ремонта. Но для переночевать норм, когда весь день на экскурсиях

Улучшенные номера отличаются между собой.101 и 103(ну и так далее по этажам) один улучшеный номер,второй маленький как обычный. В душе грязно,дешевая кабинка как в 2 звезды,а еще будте аккуратны,поскользнуться вообще без проблем. Понравилось только расположение и терраса на 2 этаже В номерах за 5 дней вообще не убирались.Уборщица заходила,застилала кровать,полотенце с Пола вешала и даже не выносила мусор.Максимально отвратительное обслуживание всего персонала,начиная от хочтес,заканчивая вечерним барменом.Дал бы не больше 3-х звезд

Практически все достопримечательности и необходимые в путешествии вещи (обменник, супермаркеты) в пешей доступности. Завтрак хороший, яичница, бекон, хлопья с молоком все есть. Есть местный сербский соус (или сыр), он вкусный, но не к завтраку. А кофемашина сломалась один раз. Персонал очень вежливый, абсолютно все вопросы решали быстро. Планировка номера, унитаз и душ отделены друг от друга. Отель постройки 1923, комната с унитазом очень маленькая, упираешься ногами в стену или дверь. Матрас кровати был очень странный, кондиционер ниже 21 не охлажает.

Отличный отель в центре города. Комфортабельный номер, вкусный завтрак. Приветливый персонал, правда разговаривают только на сербском или английском, но с этим проблем не возникло. Отель оставил самые приятные вречатления.

Хорошее расположение, удобно добираться до основных достопримечательностей. Кровать в номере удобная. Плохо убираются в номере, чистота в отеле страдала еще при заезде. ежедневная уборка как будто вообще не проводится, заправляют кровать, меняют полотенца, выкидывают мусор, на полу и ковриках пыль и грязь не убиралась все 5 дней. В целом в номере выглядит уже потрепано все по мебели, розеткам, обоям.

Отличная локация, в самом центре. Хороший сервис, очень чисто, вкусные завтраки -

Отличная локация Хороший, светлый и просторный номер, было чисто и тихо. Не хватило одноразовых принадлежностей (типа щетки) в ванной. Очень обходительный, доброжелательный и вежливый персонал. Видно, что руководство работает с командой Иногда персонал может обсуждать происходящее, думая, что сербский язык, никто не понимает)

Disappointing

I stayed for three nights at the Mercure Belgrade Excelsior. Apart from the location, this was one of the very much disappointing Mercure experiences I have had. I have probably stayed in more than 50 Mercure hotels worldwide, and this property sadly ranks among the worst. Before my stay, I explicitly contacted the hotel by email and requested a quiet room on a higher floor. I even received a long and friendly confirmation that this request would of course be taken into account. Due to my Accor status, I then received an upgrade to a “Junior Suite with Park View,” for which I was of course grateful at first. However, what the hotel conveniently does not mention on their website is the massive five-lane main road between the hotel and the park. Calling this a “park view” is highly misleading — it is essentially a view of a heavily trafficked city-highway. What made this especially absurd was that, despite my prior request for a quiet high-floor room, the hotel assigned me one of the few rooms directly facing this extremely busy road — and on a relatively low floor. The room was unbelievably loud, to the point that sleeping properly was almost impossible. I therefore complained at reception and ultimately had to change rooms from the second night onward. The replacement room was no longer an upgrade. In other words, the “upgrade” effectively resulted in one night in an unusably loud room, followed by two nights in a standard room category. To be fair, the practical problem itself was solved in a professional manner the next day with the room change. However, the way the reception handled the situation the day before was so unnecessarily arrogant, dismissive, and customer-unfriendly that, combined with the many other deficiencies of the hotel, I ultimately decided that this experience deserved a detailed review. The hotel overall feels much more like a low-budget group-tour hotel focused on bus tourists than an international 4-star Accor property. Breakfast was closer to a 2-star standard: limited selection, unbelievably loud because of bus groups, and not even basic things like saucers for coffee cups were available unless guests specifically asked for them. The hotel also has only one extremely small elevator with space for maybe two people with luggage. When buses arrive, chaos is inevitable. I even saw elderly guests carrying suitcases down the narrow stairs from the fifth floor because using the lift was unrealistic. It honestly looked very, very dangerous. The rooms are worn out and poorly equipped: no luggage rack, soft worn mattresses, thin towels, cheap toilet paper, no paper tissues in the bathroom, no complimentary water, and an espresso machine with exactly one capsule — something I have never seen anywhere else in the world. The minibar water costs around 3 EUR for a small bottle. Exactly the same brand of water sells for 45 cents in the supermarket next door. Another absurd detail was the tiny television, which was strangely hidden behind a cabinet near the entrance area. You could barely see it from the bed, and certainly not from the desk or the chairs. The entire room layout felt poorly thought out and impractical. The minibar policy in the Junior Suite was also bizarre. Because of the complimentary upgrade, I appreciated the minibar inclusion for the first night. However, if I had actually paid the significantly higher Junior Suite rate, I would seriously question why the minibar is included only once despite paying the same room rate every night. Should guests book three separate one-night stays just to receive the same minibar inclusion every evening? The reception experience, however, was by far the worst part of the stay. I have rarely encountered such an arrogant, dismissive, and unfriendly employee in an Accor hotel, especially someone carrying the title “Front Office Supervisor.” Instead of listening professionally and trying to solve the issue, the entire interaction immediately became defensive, aggressive and confrontational. The tone was condescending from the beginning, and there was absolutely no sense of customer orientation, hospitality, or professionalism. At one point, I was even told that all rooms were “soundproofed” — which, considering the extreme traffic noise in the room, was honestly almost absurd. Making such claims instead of acknowledging obvious problems comes across as unserious and unprofessional. Rather than acknowledging shortcomings or attempting to find solutions, the attitude conveyed was essentially that guest complaints were an annoyance. The hotel is focused on bus tourists, but experienced Accor guests immediately notice whether staff are used to dealing with frequent travelers and status customers. Here, the impression was exactly the opposite. The hotel seemed entirely unaccustomed to dealing with individual travelers who spend many nights per year in hotels and therefore expect a certain minimum level of professionalism, service culture, and customer care. All of these shortcomings — the noise, the poor room layout, the cost-cutting, the weak breakfast, and the dismissive service attitude — are things experienced business travelers simply would not accept. For short-stay bus tourists, however, many of these details probably do not matter or are not even noticed. That seems to be exactly the clientele this hotel is optimized for. I ultimately had to escalate the situation before I was finally treated with the level of professionalism and respect one should normally expect at a Mercure hotel. That should simply never be necessary in an international 4-star brand hotel. This hotel may work for undemanding bus tourism, but it does not meet the standards expected from a Mercure hotel.

Nice old hotel with great staff and excellent food

A lovely old hotel in a great location. We arrived here exhausted and our room was ready! We put our belongings away, plugged in our phones, and headed to the restaurant on the main floor. My husband had fresh salmon with vegetables, I had a lovely thick soup. Both were delicious. Staff have been very helpful and friendly. The hotel was built in the 1920s and was used as a Nazi command center during WWII.

Very good

I liked this hotel. It was peaceful and very quiet, no noise at all despite being right in the city centre. Staff all very friendly too. Outstanding location. On the negative side the breakfast choice could be improved. By the time I took breakfast the hot items had been standing for very long time, especially scrambled eggs, though they did cook fresh eggs to order when asked. I booked a privilege room and this was very good.