Отель Passage

Объективно про отель. Внимательное отношение персонала, хорошо говорят по русски, хорошие завтраки. Номер маленький, при этом бронировали не в стандартный номер, а Superior. Сложно предоставить какие тогда в отеле стандартные номера по размеру! При заселении менеджер нам рассказывал, что предложил нам один из лучших номеров. Номера очень "уставшие". И даже такая мелочь, как мусорное ведро. Оно мятое, грязное, педаль для открывания не работает. Как им пользоваться? В номере полное отсутствие каких то столовых наборов. Нет ничего, даже стаканов! Ни одной тарелочки, ничего! Нет, чайных наборов и самого чайника. Но со всем этим можно смириться, но отсутствие интернета напрягает. Он есть, но постоянно пропадает, и в редкое время когда есть, то скорость не более 19 Мбит/с. Но чаще 6-9 Мбит/с. Еле ели текстовые мессенджеры грузятся. Что то скачать, отправить фото или позвонить невозможно.

Damp, dark and dingy

Dark, damp, dingy. I couldn't see in the room to read terribly noisy, all night, early.mormings too. Location only plus point. Also try get you to pay in cash when they take card. Rude staff. Old fashioned.

I could nut flush the toilet

I think this might be the worst hotel that I stayed in. On arrival, despite accepting credit cards, they insisted that I pay cash. I paid half the money for five nights on arrival with a promise to pay the rest after going to an ATM next day. The hotel was terrible. It was dirty and noisy and the breakfast was very poor. I asked for a different room and they refused. I then found another hotel to move to and, when I told them this, they moved me to a supposedly quieter room for the second night. It was even noisier. Furthermore, the water to the whole hotel got cut off so I could not wash, shower or even flush the toilet. After two nights in this hotel I moved to a different one and asked for a refund of half a night's stay as I had paid for two and a half nights and stayed only two. They refused. By this time those guests who had not changed hotels during the middle of the night were now rioting in reception.

Passage hotel is running by scam artists.

I made reservation 2 months in advanced for triple room with 2 separate beds. When I arrived my room was not available. Passage's Manager also requested payment in cash. Instead of staying in center of the city they took me to another hotel outside of city center. That hotel also didn't accept credit cards. After staying 2 days in that hotel we decided to move to a new hotel closer to city center. Passage's manager called me and requested that I had to pay for 3 nights which I refused. That person hacked my booking.com account and cancelled my reservation in Vienna where I was planning to travel after Baku. This hotel shall never been allowed to be advertised in booking.com.

Do not give staff your phone at check in

The check in staff were unheloful, bordering rude and when shown to our room immediately offered an uograde if we paid more. We were meant to have a free uograded deluxe room! It was damp, dark (need a torch to read) and dingy. Fridge didn't work and wifi slow, cut off and only worked in the room. The lication is the only good thing. Enjoyed Baku and met lovely locals. This hotel marred the experience as didn't want to return. I had an uneasy feeling about them. My instincts were right. When we left, we found me and husband had given them 5 star reviews on Google when we checked in. Done by the guys working evening of 23 September. They took our phones to input the wifi code. I thought they were taking a while and asked for my phone back. I knew they'd been into stuff. Really quite shocking. The good google reviews have only ever done 1 review so it days it all that they're faking reviews. And what else are they doing on your phone!!! Stay elsewhere!!!