Safestay Passeig de Gracia

Daniela and nicolas from the rooftop are very kind and cute thank you for the awesome experience

DO NOT STAY HERE! Before going to sleep we noticed a bug crawling in one of the beds. Turned out it was a bed bug! Upon closer inspection we ended up discovering multiple bed bugs in one bed in our dorm, also some crawling on the walls. When we went to report this to reception, they were not at all surprised and were completely unhelpful in the situation. They told us we should leave the hostel, bear in mind it was 12:30am at this point, with all other hostels and hotels being fully booked nearby and we did not feel safe wandering the streets in the middle of the night to look for alternative accommodation. We asked reception for help to find other places to stay, they suggested ONE hostel which was fully booked! And they made NO EFFORT to find alternative accommodation for us. They gave us a contact card to email them and request a refund, which then took MULTIPLE follow up emails for them to finally respond, despite us sending clear photos and videos of evidence of bed bugs in the room. Do not book here. Absolutely disgusting. Other cons: - AC does not work! - Very thin doors combined with a noisy hostel so you could hear people shouting down the hallways in the night - Front door to the building was left unlocked, had a random person start knocking at our door saying they had left their key inside. - Tiny shower where you could barely move inside (I am short and thin and still struggled to move properly), also there are dispensers for shower gel but it had not been filled up.

Только расположение Проходной двор, постоянные люди, крики, шум. Персонал заселил в мужской номер , только по просьбе заселили в смешанный. Грязно везде