The Gardens

Love this place!!!

This place is amazing!! Hosts are great, rooms are great…. Landscape is beautiful and lush… Annette makes the breakfast so fun! We looked forward to visiting with her every morning!! A delight and very funny!!! We would love to go back for a very relaxing experience!!

Wonderful evening at The Gardens Hotel

Delightful classical guitar by Craig Hauser and the exceptional bartending by Annette… the best Old Fashion in Key West!!! Don’t miss this hidden gem!!

Blew me away so I had to review!

Absolutely gorgeous grounds! Great classic vibes. If you love tropical landscape and animals, this is your spot. Giant tortoises, 2 koi pond very numerous waterfalls. Some nice birds, pet and wild. Lucy the cat is adorable and friendly. Staff was very friendly and helpful. They will even take you at turtle feeding time and bring you along. The owner Kate was very welcoming and a great conversation. Very clean everything. Mattress was the best I've ever had in a hotel! Sheets and towels were soft clean and fresh. Great air conditioner and TV. Room smelled great and floor and Furniture very clean. Furniture was lovely. Wine bar is a great touch. Wonderful live piano. Breakfast looked great but I am up and out of the room very early and back in the evening so I missed that unfortunately. If you are taking the key West Express and are worried about what to do with luggage before check in, no worries. They will let you bring your luggage early and leave it until your room is ready. Also you can use Paradise Porters service to do that for you. Snacks in the lobby and coffee, tea, wine. Housekeeping was good and also flexible if need be. The balcony's are so great. Chairs, table, nice cigar ashtray for smokers. Fans always going and a nice cool natural breeze. If you are a non-smoker, no worries no smoke lingers with all the island breeze and fans. I did not even notice the smokers enjoying and island cigar, it is Key West after all! Obviously I cannot say enough great things, truly my best hotel experience ever. Worth every penny. I stayed 3 nights but next time it will be a week! Thank you Kate & Crew.

Beautiful property. Bad service

Beautiful property. Embarrassingly bad service. We stayed here for my wife’s birthday, and while the property itself was lovely, the service was bad enough to overshadow the experience. To start, the jacuzzi was broken and we were never warned about it. When I asked about it the next day, the response was basically a shrug. On its own, that would not have ruined the stay, but it set the tone for the indifferent attitude we kept running into. The main issue was one staff member who was both the breakfast server and the pool bartender. She was consistently rude, dismissive, and acted like helping guests was a burden. Breakfast was unpleasant because of her attitude alone. Later, we waited for the pool bar to open, and after it still was not open 45 minutes late, I went to the manager’s office. While I was there, that same bartender came in, and the manager told her directly that my wife wanted a Bloody Mary and that we were waiting. She responded with a grunt and stormed off. After that, she proceeded to move at a glacial pace setting up the bar, and we eventually gave up and left. What made it especially frustrating is that we were not difficult guests at all. We both work in hospitality and service ourselves, so we understand staffing issues and know not everything goes perfectly. We were easygoing and gave the hotel every opportunity to handle things better. Instead, we got indifference, rude treatment, and no real sense that anyone cared. What was especially telling is that no one ever asked how our stay was. Not at checkout, not when I returned to drop off the key, not once. This is a beautiful place physically, but the service was genuinely and embarrassingly bad.

No other place to stay! This is it!

The Gardens Hotel was one of the most beautiful and most enjoyable stays we have ever experienced anywhere in the world. Gorgeous, clean, comfortable, relaxing, welcoming, wonderful breakfast, location, all of it! We loved this hotel as much as we loved anything abuot out Key West vacation and we look forward to out next stay at The Gardens!